Critter Control

J

2 months ago

⭐⭐⭐⭐⭐ Amazing experience with Critter Control! I cannot say enough good things about Critter Control and their team. From the very beginning, the response was extremely fast and professional. Ms. Kolbie came out and was absolutely wonderful. She was very professional, knowledgeable, and did an amazing job communicating throughout the entire process. She took the time to walk us through what was happening, explain what might need to be done, answer our questions, and make sure we understood the next steps. Her communication and customer service truly stood out. The response time from Critter Control was outstanding. By 8:30 the very next morning, the crew was already here getting the job done. Alvaro came and knocked on the door to let us know they had arrived, which was greatly appreciated. The entire crew was extremely professional, respectful, and got straight to work. They showed great attention to detail and made us feel confident that we were in good hands. It is refreshing to see a company that truly values customer service, communication, and getting the job done efficiently. We are very grateful for Ms. Kolbie, Alvaro, and the entire Critter Control team for their quick response and excellent work. Highly recommend them to anyone needing help with wildlife or pest issues!

Todd Trilling

4 months ago

I used these guys for about two years, specifically Branch 5933 (Collin B.). They were ok, nothing great, but not bad either. A few months ago, I got a bill with a 9% increase...so i called them up and canceled my service - basically said I wasn't interested in renewing my contact. The person I talked to said fine, etc. Well fast forward a few months and not a week goes by that I don't get an email bill from them and even physical mail bills saying to pay. Once Collin B. replied and said he'd take care of it and we'll he didn't. I don't know how to stop getting bills from them. It's borderline harassment. Suggest you find another company to take care of your critters...there are 100s in the area. This one is not good. Update on 6/25 - I had a call and email from the manager assuring me this has been take care of. So I bumped my rating up to three stars. Again my issue was never with the actual service, just trying to stop the service.

Ayesha Smith

6 months ago

Wonderful encounter from start to finish! Richard was prompt, gave appropriate timeframe of when we could expect him to arrive. Upon his arrival he gave us a thorough walkthrough of what he would be doing. After his inspection of our attic and the exterior he provided us with full detail of what is going on and possible next steps. I appreciate his honesty and not trying to mislead us. Would absolutely recommend “Critter Control”

J L Gibson

2 months ago

This has been an absolute nightmare experience. Ryan is a very good salesman but once they have your money, everything goes downhill. They are disrespectful of personal property, violate safety regulations, not only for themselves but the customers as well. PPE is considered optional. They made a massive mess spilling out loose insulation all over my closet. Threw loose insulation in my trash can that I didn’t find til the next morning. Tracked mud all over my freshly painted deck. The problem of roof rats persists. When I asked for a refund because the problem has not been solved and I have paid them $5000 they say well it’s a process and it’ll take a while. Of course they want to send a “warranty team” out. I just want a refund and to find a company that will actually perform the job

Valerie Fernandez

2 months ago

We have been using Critter Control for my company for over a year, originally they sent Kolbie out to do an inspection and she was very knowledgable. She took her time looking through all 5 of our warehouses, top to bottom and didn’t miss any activity going on. She talked us through all of our options, and took her time explaining the difference in services and warranty. We also all thought it was awesome that they have a woman in this field climbing in attics since it’s something you don’t see everyday! She wrote up a proposal before she ever left the property and we were scheduled to start on going services for raccoons and bugs. Philip has been the employee who’s always come out to spray, and he doesn’t just skim through our pest control, he makes sure he sprays everywhere he can, does a great job, and he’s picked up raccoons in cages very quickly when captured. Overall, we have an outstanding experience with critter control, anytime we’re experiencing more critter/pest issues, we call Kaila in the office and she is quick to schedule someone to come out and take care of us. I would absolutely recommend Kolbie and this company 100 times over! Thank you Critter Control!