R.S. Andrews Services, Inc.

Pete B

3 months ago

Michael did a great job, worked fast, cleaned up and flushed our tankless water heater. He’s very knowledgeable, professional and personable. Came on time and got the job done quickly. I’d recommend him highly!

Frederick Calawor

3 months ago

Nate was fantastic. I got a notification prior to his arrival, he showed up (ON TIME!!!), got my AC squared away and verified some other things going on that needed to be addressed. Very friendly, very knowledgeable and professional. I didn't get a chance to leave a review for the admin lady when I first called- but she was very friendly and professional as well. This has been a great experience all around!

Kevin Berg

2 months ago

I had a very disappointing experience with R.S. Andrews Heating & Air. I called them because my main A/C system wasn't cooling properly. After paying a $125 diagnostic fee, I was told the system had a refrigerant leak and should be replaced. When I asked where the leak was, the technician admitted he didn't know and said additional testing would be required, but couldn't tell me the cost. Instead, I was referred to a salesperson. The salesperson recommended replacing the entire system (an estimated $20,000) before the leak had even been identified. After I requested an actual diagnosis, I was quoted an additional $225 per system to inject UV dye into my two of my three systems. I agreed. The technician injected the dye, but when I asked when he would return to locate the leak, I was told I would need to schedule—and pay for—another $125 service call just to determine the results. I left a call for their customer service manager to ask for an explanation and never received a call back. I am actually a customer of R.S Andrews who pays for an annual maintenance agreement, I expected a diagnostic process focused on identifying the problem before recommending a complete system replacement. Instead, I felt the emphasis was on selling new equipment rather than determining whether the existing system could be repaired. I ultimately hired another HVAC company, which quickly identified a repairable leak in the evaporator coil. Having a clear diagnosis before recommending a $20,000 replacement is exactly the level of service I expected from the beginning. It’s no wonder the Heating and Air Conditioning business has such a poor reputation with this abuses like this.

Eduardo Molina

3 months ago

Max was very professional and explained what we needed perfectly. Dealing with RS Andrew’s was great and I definitely would recommend them. They got our AC running the same day with no issues.

Robert Crews

2 months ago

I noticed carpet by hot water closet was wet. Upon inspection I found hot water tank was leaking. I called RS Andrews and they sent out Paul within two hours to see what he could do. I needed a new hot water tank and as soon as I decided what I wanted Paul started taking out the old tank and installed a new one. I couldn't believe he was able to replace the tank the same day as it was a Friday. My family and I are so grateful Paul was able to get everything replaced the same day! Paul is an excellent person and very knowledgeable in his field. Thank you Paul and RS Andrews!