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Great customer service and a team that truly cares about their customers. Highly recommended!",{"text":1399,"languageCode":1388},{"displayName":1402,"uri":1403,"photoUri":1404},"Michael Giovelli","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F118129852051441306903\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjUvIp0pWAE2W77VyyMRqMl8SL7_MQ5ZDkS1XnD3OFycPkO2tDdR=s128-c0x00000000-cc-rp-mo","4 weeks ago","2026-09-25T21:17:36.384748827Z",{"name":1408,"rating":1385,"text":1409,"originalText":1411,"authorAttribution":1412,"relativePublishTimeDescription":1394,"publishTime":1416},"places\u002FChIJve371fw3s1IRGIK2bpYUf-g\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2pSalYzcGFhbWcxWkdGeWJFUTBTRXRsZGs1Q2VsRRAB",{"text":1410,"languageCode":1388},"Deans just completed an electrical panel upgrade, 4 new outlet boxes, around 18 new light fixture replacements in our basement, as well as a new furnace and A\u002FC. I'll start with the electrical team.\n\nFirst off, Jake S was late. Matt Z and Heather arrived on time. Although I applaud Jake S for recognizing his need for beauty sleep, I'm not seeing the ROI there. After seeing my new, perfectly placed and dedicated quadplex outlets, I highly recommend Jake S hire Matt Z to install a new quadplex next to Jake's bed so he can plug in 4 new alarm clocks to improve his punctuality. I also love the new lights in the basement - flush to the joists giving me more headroom and they even installed dimmer switches for them as a surprise free bonus! Now we can enjoy the space in a full range of lighting conditions. In addition to brightening my basement, I hope Jake S is able to shed some light on his time-blindness. I'm very happy to have a new panel upgrading from our original 1957 model. It's not only improving the usefulness of my entire home, it's set up for future electric car charging and future outdoor outlet installations. Walking in the basement no longer feels like a dungeon. The only thing more lit than my basement Adam M's tiger chest piece.\n\nLet's move on to HVAC. I had Sam out to inspect our dying furnace and ac compressor, nearly 20 years old. He was very personable and we share a common love for artisan pickles. He was able to talk me through best\u002Fworst case scenarios and show me how the issues affected our daily lives as well as the options for replacement \u002F repairs. Casey was out the next day and was very empathetic to my situation, needs, and budget. I could tell he knew what he was talking about but also was honest when he needed to reach out the techs for more answers. Very helpful and very kind. He even responded to questions via text throughout the process. They had many financing options that made this possible for my family so we didn't have to put ourselves in an impossible position or in a future emergency.\n\nI was able to schedule both installs back to back days within 6 days of our decision, which seems unheard of. Mark V came out and was very kind and professional. He collaborated with me to solve a venting placement issue and was patient while walking me through the details.\n\nOverall, and despite my kidding above, I want to make it clear that I'm greatly impressed by everyone at Deans. Sam, Casey, Matt, Adam, Mark, Marks teammate, Heather, Jake, and even the customer service team were all empathetic, patient, kind, talented, and professional. I felt that I was in great hands the entire time. Additionally, they handled the permitting, inspection scheduling, rebates, and warranties as well as setting up my thermostat for best comfort and efficiency. Casey specifically found me heating\u002Fcooling solutions that lowered not only my usage but even got me special kWh rates through excel which are projected to save me about $100\u002Fmonth. They truly have the customer in mind from every angle.\n\nI want to finish by mentioning that Matt Z and the electrical team went the extra mile during the diagnosis to uncover some ungrounded wiring issues as well as some heat damage behind my original panel which could have destroyed my family. His thoroughness may have actually saved our lives, and amplified the importance of finding the best people out there when it comes to big investments in your home -- especially when it comes to safety.\n\nIn case you've read this far and are feeling like this review is so ridiculous it seems fake, it's not. I've spent 20 years in customer experience and it's really important to me to amplify world-class service experiences. I'm happy to share my time to spread the good word for all of the fine people I've met at Deans.\n\nAddendum: Jack came out today to perform the final HVAC electrical connection, and everything looks and works great! He was also very nice and personal. I can definitely see a championship belt in his future.",{"text":1410,"languageCode":1388},{"displayName":1413,"uri":1414,"photoUri":1415},"Jared Nelson","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F106775241030961584734\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocIqUyv8EqIIVmtnInd7a5FApq1rRMBMMs9-ZhhcO7_ScFVY8w=s128-c0x00000000-cc-rp-mo","2026-06-10T15:08:38.703793772Z",{"name":1418,"rating":1385,"text":1419,"originalText":1421,"authorAttribution":1422,"relativePublishTimeDescription":1426,"publishTime":1427},"places\u002FChIJve371fw3s1IRGIK2bpYUf-g\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT21OZk5GZFRVSFF3WkZwTldYTlpjRlZpWkhwUGFGRRAB",{"text":1420,"languageCode":1388},"Of course, my AC takes a crap on the hottest week of the year.\nWas able to reach out to the Dean's, and they helped me out very quickly!\nNicole and another gal was super sweet to talk to on the phone and set up appointments. Greatful to be able to work from home so they could come out asap.\nAdam and David were helpful with diagnosising what was wrong with my unit and also educated me on how the system functions in the home that I didn't know!\nNik and Dan came out to install the new unit, and they jumped in to get it done. I was able to make a quick run to Menards while they worked. They also educated me on the new system and how to work the app when they were done.\n\nNow I got cool air!\nThanks Dean's!",{"text":1420,"languageCode":1388},{"displayName":1423,"uri":1424,"photoUri":1425},"Sarah Gilmer","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F105136902113381147687\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjXsKqk2TSmtEc5OgFbPaWYF88lIePEKaWVm_nyOCOSjG36YUbqU5Q=s128-c0x00000000-cc-rp-mo-ba3","3 months ago","2026-07-16T15:03:46.792674008Z",{"name":1429,"rating":1385,"text":1430,"originalText":1432,"authorAttribution":1433,"relativePublishTimeDescription":1394,"publishTime":1437},"places\u002FChIJve371fw3s1IRGIK2bpYUf-g\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT214a2EwNXFObEJYY2xSbmNtUlhWVkozU0ZoSVFrRRAB",{"text":1431,"languageCode":1388},"My experiences with Dean's has been great from the Sales Tech Tyler to both the installation Techs Zach and Joshua. I need a new AC unit to replace my old AC unit that was on it's last leg (not cooling). I decided to replace both my AC unit and furnace at the same time since both were the original ones since the house was built in the late 80s. Both units did there job lasting this long but it was time for an upgrade to better energy efficient ones. Overall, everything went well from the one moment I called them to the finished installation. I would recommend Dean's to my family members. Thank you.",{"text":1431,"languageCode":1388},{"displayName":1434,"uri":1435,"photoUri":1436},"Va Thao","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F102784573819026825123\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjVebzejpfSgYujRWKapoJE1PMDwUAGA6XKv1TMSaGFBIqHATvG0=s128-c0x00000000-cc-rp-mo","2026-06-06T21:04:40.325503314Z",4.7,11571]