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He was knowledgeable + incredibly communicative throughout the entire process. He kept us updated on his arrival time, explained what was happening every step of the way, and took the time to answer all of our questions in terms we could actually understand. We felt taken care of from start to finish. + We ended up signing up for Elk Horn's Whole House Comfort Membership Program (the 15% discount certainly didn't hurt, but the decision was an easy one after the experience we had). Looking forward to continuing to work with Jay and the team. Highly recommend.",{"text":522,"languageCode":490},{"displayName":525,"uri":526,"photoUri":527},"Jessy Marshall","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F113068210472466903813\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjWxHuz3ReT_JRqjY03sHQCLNOhkZ9pO5v9XT-twrL_ta6suV7PD=s128-c0x00000000-cc-rp-mo","3 months ago","2026-07-16T22:25:37.923140980Z",{"name":531,"rating":37,"text":532,"originalText":534,"authorAttribution":535,"relativePublishTimeDescription":528,"publishTime":539},"places\u002FChIJWcbn-eZ_bIcR0ng0Ieav1_c\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT25KeFJsZGxiMUJvUXpsdVh6ZHpjRVUyU1dveU5XYxAB",{"text":533,"languageCode":490},"We had Elkhorn come and service our Heat Pump, which went out in the middle of the heatwave. They came out as soon as they could and solved the problem. Writing this from my inside my comfortably cooling home, as we speak!\n\nI want to give a big shout out to the service technician, who put in a lot of hours and legwork to troubleshoot and then get all the parts necessary to get our system running before he left for the night. Not only did he get it running, but he was communicative, forthright, and respectful throughout the process. We really appreciated his dedication and honesty in resolving the issue. Elkhorn is lucky to have an employee like him! Thank you Jay!",{"text":533,"languageCode":490},{"displayName":536,"uri":537,"photoUri":538},"Cody Olander","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F114587312307716242229\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjXpjQdndEcfcYksyahNSAjkzEYyRlnuP82nxZSAZ9UiSpmyxbPJvw=s128-c0x00000000-cc-rp-mo-ba2","2026-07-24T01:14:47.508906695Z",4.9,2556]