LeafFilter Gutter Protection

Judith N

4 months ago

Two months after getting the leaf filter installed on my home, it was brought to my attention one day during a crazy heavy rain storm during the day time that a significant amount of water was spouting out from the second floor gutter ledge in a way that was absolutely not happening before the filter was installed. There were also clear cracks in the downspout that weren't repaired during installation and areas where the 50 year silicone seal was never applied-- as seen in the video. When they had someone come out to evaluate the gutter, downspout, and leaks, I was told that because my actual signed contract did not specifically state that damaged gutters and downspouts were to be repaired in the "description of the work to be completed" section, that it would not be covered under the warranty, and I was given a $600 quote if I wanted to get it fixed; even though I had already invested a little over 9k for the overall investment and despite the fact that their flyer specifically states that they "repair damaged gutters and downspouts" as something that is "included in your investment". I was livid, more so because during the sales pitch, I was specifically told I would "never have to worry about cleaning or leaking gutters ever again" Luckily, I was able to speak directly to the manager for my area, Kent, and he was EXTREMELY helpful and delivered exceptional customer service! I would personally give him five stars! He was SO understanding of my situation and frustrations, and he was able to move forward with getting the repairs completed for me with no additional fees. Unfortunately, I don't remember the name of the man who came out and actually completed the repairs, but I would give him 5 stars too! The downspout was thoroughly repaired and sealed into the lower part of the gutter properly, and there are no more leaks at all! The man did a great job! My gutters and downspouts are all functioning normally now as they should-- as seen in the after-repair video. Although I had a great experience with getting the issue resolved in a timely manner and am truly grateful for the service I received from Kent and the end result, I'm only giving a 4 star rating. I like the product itself, but I do think the filter is overpriced. Although it doesn't appear to be an issue right now, I have noticed build-up of roof sediment and shingle granules on top of the filter in a small section that hasn't come off with heavy wind and rain yet-- which might need to be cleared off in the future. (As seen in the video) This defeats the purpose of "never having to worry about cleaning your gutters again", but I'll tackle that issue when/if it really becomes an issue. I like that the warranty is lifetime and transferable, and I feel it does add-value to my home overall, now that everything is flowing properly.

Michele Casale

7 months ago

I originally gave a 5 star review but I’ve changed my review to 1 star and would give less if possible. After signing the document, not one phone number worked. I finally got in touch (by texting the confirmation number)and they put me in touch with the head of sales, B. West after I said I was canceling. He said that “tiger stripes” were not covered under warranty as he “mansplained” how gutters and crews work. I was told everyone was a LeafFilter employee however a subcontracted crew came out to install. The guy instantly told me this which is how I know. I asked him again today if he worked for LeafFilter. He said, “no, subcontractor.” And he would give them the check on Monday or Tuesday. I called the salesperson, K. Rider, to let him know. He was surprised to hear about the crew and what I was told about the tiger stripes. I was also told everything would be put back into place. This was not true either. Patio furniture and compost bins were left in the middle of the yard/patio. I do not recommend LeafFilter. Nothing but mistruths from the beginning from the sales department. Hopefully the product works as advertised.

Dean Lata

3 months ago

I have had my gutters for a year and a half. For the price they charged I thought it would be high end work done. However, when they installed the gutters they didn’t screw them into the beams of the house. They just screwed into the wood on the side of the house. With the amount of rain we received in a short time they ripped off from the weight. I called to tell them and they wanted to charge me to have someone come out. Not happy and would not recommend.

Ray Moll

4 months ago

Wonderful experience recently We had with LeafFilter for gutter protection on our home . The entire process from the sale to the installation was done seamlessly within 24 a period. LeafFilter provided Excellent finance options that our interest free. Followed or Backed up by a limited lifetime warranty as long as we own our home. In addition warranty on the installation and is transferable as well. We feel that are recent purchase was totally awesome and are extremely happy with the purchase of the LeafFilter Gutter Protection.

Daniel Cater

3 months ago

I think the quality of the gutters are top notch and the folks installing them did great work. My problem is with the sales person. He way over inflated the price of the gutters and made me think I was getting a good deal when I was being shafted. He neglected to tell me that I had three days to cancel and I did read that until the insulation had started. I like my gutters, but leaf filters your sales practices are downright sleazy!