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service and communication, they came the same day I called and did an awesome job, Jason was such a pleasant  technician, always smiling. Nothing was left soaking wet and the furniture was almost dry before he even left. The price was exactly what I was quoted, no hard sale of extra services, just perfect customer service.","en",{"text":1459,"languageCode":1460},{"displayName":1463,"uri":1464,"photoUri":1465},"Diane Fuls","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F111588349996426869681\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjUhBShensXM9lMvo2XsTUvrBAQP-SHDcXea9EI8t9fN_Mf-5xdL=s128-c0x00000000-cc-rp-mo","2 months ago","2026-08-17T22:42:35.890926932Z",{"name":1469,"rating":40,"text":1470,"originalText":1472,"authorAttribution":1473,"relativePublishTimeDescription":1477,"publishTime":1478},"places\u002FChIJpRlnZwST4ywRr4ehEEdkH0w\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2tscFNVNTZURXBaTVdOYVp6bHlablZzU2xnNU1tYxAB",{"text":1471,"languageCode":1460},"I can’t say enough great things about Snappy Clean! They (Nathaniel) were incredibly professional, prompt, and efficient from the moment they arrived. They truly live up to their name—the service was snappy, and the results were beyond amazing. I should say spectacular!\n\nEverything was left spotless, fresh, and looking better than I ever expected. Their attention to detail was exceptional, and you can tell they genuinely care about doing the job right. It’s rare to find a company that delivers this level of quality and customer service.Especially for a carpet I thought I was going to have to replace completely.\n\nIf you’re looking for a company that is fast, reliable, and leaves your home looking spectacularly clean, Snappy Clean is the one to call. I highly recommend them and will absolutely be using them again. Five stars all the way!",{"text":1471,"languageCode":1460},{"displayName":1474,"uri":1475,"photoUri":1476},"Jolynn Whittington","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F113635268893334344290\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocJjsmYAlhy7REJXPSUJZz2uyNFQdzrNDiVkZcNzCYASS-hzFQ=s128-c0x00000000-cc-rp-mo","3 months ago","2026-07-21T22:35:45.832004966Z",{"name":1480,"rating":40,"text":1481,"originalText":1483,"authorAttribution":1484,"relativePublishTimeDescription":1488,"publishTime":1489},"places\u002FChIJpRlnZwST4ywRr4ehEEdkH0w\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2tJNVNWWnFSMWxvTFhkd1FtNDBSSFIzVUZWNlNHYxAB",{"text":1482,"languageCode":1460},"Edit: Updating my review to reflect the customer service response I received after posting my original review. Management reached out directly, took responsibility for the scheduling and communication issues, apologized sincerely, and issued a partial refund without hesitation. I really appreciated them taking the feedback seriously and making a genuine effort to make things right. Because of that response, I’m updating this to 5 stars.\n\nScheduling was easy, and the lady who helped me on the phone was very pleasant and nice. She got me scheduled quickly, which I really appreciated. Jason was also great and honestly the reason I didn’t leave a lower review initially. It was clear he was doing his best, but management had seriously overbooked him. I was given a 1–4 PM arrival window, so I arranged to work from home that day to be available. Instead of just being told he’d arrive closer to 4, I sat there waiting the entire window, only for him to show up after it had already passed. I felt bad for Jason because it was obvious the scheduling issue wasn’t his fault. The cleaning itself was good, but the late arrival and lack of communication were frustrating and inconvenient.\n\nThat said, the way management handled the situation afterward absolutely mattered, and I appreciate them listening to the feedback and responding professionally.",{"text":1482,"languageCode":1460},{"displayName":1485,"uri":1486,"photoUri":1487},"Tori M","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F111466838704764453417\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjVOGPgkbQiRas2MobeelV_W-EzdTMNjVXQI5_qdSEXk3iJPV171=s128-c0x00000000-cc-rp-mo-ba4","5 months ago","2026-05-22T02:27:33.176427256Z",{"name":1491,"rating":40,"text":1492,"originalText":1494,"authorAttribution":1495,"relativePublishTimeDescription":1466,"publishTime":1499},"places\u002FChIJpRlnZwST4ywRr4ehEEdkH0w\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2xreWJrVkRRa1I2Y2tVelNtdHlhRXAzWVRJMGFHYxAB",{"text":1493,"languageCode":1460},"My carpet looks AMAZING! My technician was awesome! He worked thoroughly and rapidly! When finished the carpet looked ans smelled amazing! HATS 🎩 OFFF TO SNAPPY CLEAN! They are my NEW choice for cleaning",{"text":1493,"languageCode":1460},{"displayName":1496,"uri":1497,"photoUri":1498},"Rhonda Wheatley","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F105187825795585100335\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjVwpHvoJKf8WOrVAdG5I8S0nf3DgEe2_lX_S3nWzgWCmbdQewU=s128-c0x00000000-cc-rp-mo","2026-07-30T11:44:06.341417977Z",{"name":1501,"rating":40,"text":1502,"originalText":1504,"authorAttribution":1505,"relativePublishTimeDescription":1509,"publishTime":1510},"places\u002FChIJpRlnZwST4ywRr4ehEEdkH0w\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2tWc1VXRkJXWEZtVmpOa1JWbExVRzFZUmxSNlduYxAB",{"text":1503,"languageCode":1460},"UPDATE: After I posted my review expressing my disappointment with the service, Snappy’s reached out to me almost immediately and asked for the opportunity to make things right. I was very impressed with their quick response and willingness to address my concerns.\nI scheduled another appointment, and this time I was very satisfied with the cleaning. They truly stood behind their work and made sure I was happy with the results. Because of their excellent customer service and commitment to customer satisfaction, I will definitely use them again!\n\nThis was my first time using Snappy Clean. The technician was very nice and professional; however, I was disappointed with the quality of the cleaning overall, especially considering the cost.\n\nDuring the appointment, the technician set the chemical spray bottle on my coffee table and it leaked, so I had to clean up the spill myself. After the service, I also noticed that several corners of the couch and oversized chair did not appear to have been cleaned. A few cushions seemed untouched as well. When I started putting the cushions back on the loveseat, I realized it had not even been vacuumed.\n\nWhile I appreciated the technician’s kindness, the overall service felt mediocre for the amount of money spent.",{"text":1503,"languageCode":1460},{"displayName":1506,"uri":1507,"photoUri":1508},"Melanie Pruett","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F102874757534949734730\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocJDmCw9SJcW7hHCSKcTZ0m0MQ5zNdHcUJPiH-liRhzf5BNrIQ=s128-c0x00000000-cc-rp-mo","4 months ago","2026-06-26T12:21:00.809517181Z",4.9,188]