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They always either fix my problem or have a plan to fix it in a timely way.  I am totally confident in their abilities and I am satisfied with the results.",{"testimonial_id":230,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":231,"reviewer_name":232,"reviewer_city":8,"reviewer_state":15,"review_date":218,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"214314","Always quick to respond!","Kasey M.",{"testimonial_id":234,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":18,"reviewer_name":18,"reviewer_city":235,"reviewer_state":15,"review_date":218,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"211201","Waxhaw",{"testimonial_id":237,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":18,"reviewer_name":18,"reviewer_city":33,"reviewer_state":33,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"222507","2022-04-11T00:00:00.000Z",{"testimonial_id":240,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":241,"reviewer_name":242,"reviewer_city":8,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"216511","Horne has done all my servicing for28 years.  I am well pleased","Ann C.",{"testimonial_id":244,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":245,"reviewer_name":246,"reviewer_city":8,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"219250","I would definitely recommend Horne Heating and Air. They have been timely and professional with every interaction and need.","Matt B.",{"testimonial_id":248,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":249,"reviewer_name":18,"reviewer_city":8,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":87,"featured_review":87,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"215885","Really good people, genuine and easy to work with. Love the honesty on what needs to be done, we decided to upgrade even though we were told our beater ac may have had more time in it.",{"testimonial_id":251,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":18,"reviewer_name":252,"reviewer_city":8,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"227150","Ike G.",{"testimonial_id":254,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":18,"reviewer_name":255,"reviewer_city":61,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"227629","Carole D.",{"testimonial_id":257,"contractor_id":11,"category_id":33,"city_id":33,"rating":60,"review_text":18,"reviewer_name":258,"reviewer_city":8,"reviewer_state":15,"review_date":238,"verified":63,"pop_word_score":63,"featured_review":63,"response":33,"response_date":33,"response_by":33,"city":33,"state":33},"224666","Carol D.",[],{"phone":17,"email":18,"website":33,"short_desc":25,"long_desc":18,"ext_desc":18,"best_pick_text":27,"services_offered":38,"services_not_offered":18,"specializations":18,"minimum_job":18,"warranty":39,"license_number":40,"awards_certifications":18,"organizations":18,"company_history":41,"distinctions":42,"employee_information":43,"product_information":18,"additional_information":44,"quote":261,"quote_name":262,"quote_title":263},"\"HVAC contractors come and go, and that's why we're proud of our four decades of service to the Charlotte, NC, area. 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do I even start with this company. They were the fourth of four quotes and had to change my appointment. I almost cancelled it, but the owner himself called to apologize and ask for the opportunity to quote the two HVAC unit job. Classy move.\n\nThey turned out to be the best by a margin. I've interacted with two supervisors, Robert C and Chris (here to quote and then check the work) and two techs, Theo and Jack. If I took a course I could not have been this professional. Their work was top notch. They were exceptionally tidy. They were patient with questions and sharing pic. ALL showed up on time and ready to rumble. They were proficient, not rushed or lazy. There was one change required in the middle of the job and they never skipped a beat. I wanted to keep a few small items from the job and they left them all in a safe place for me.\n\nAnd then there is the pricing. They clobbered the competition. It wasn't even close for the same or better units. They also helped with the info for the insurance and THEY filed for my Duke rebates for me. I did NOTHING but let them in the house and a 2 minute vac after they left. And in between, they even did a few small, but meaningful, things as a part of the job.\n\nTHIS is how you do customer service.\n\nI wish that this company offered everything. Car wash. Windows. Home building. Everything. They are truly remarkable and more than a step above their competition.\n\nIt 8s worth noting Dymon who processed all of the rebates for me. She was awesome!","en",{"text":589,"languageCode":590},{"displayName":593,"uri":594,"photoUri":595},"Brad Martone","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F107248614392067024318\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocJLp2PaxojuCtWgzy92Nv7URFFP-VlKzE-7gz-kK0RsH1JUxw=s128-c0x00000000-cc-rp-mo-ba5","4 months ago","2026-06-26T01:45:09.659929724Z",{"name":599,"rating":60,"text":600,"originalText":602,"authorAttribution":603,"relativePublishTimeDescription":607,"publishTime":608},"places\u002FChIJ87K_88ejVogRdlxQcpm2Jis\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2t0MU1tMXFORmg2TmtaNlJVTmFSRFZSWWtjeWRXYxAB",{"text":601,"languageCode":590},"T serviced my two units today. He was great! He was knowledgeable, very communicative, explaining every thing that he was doing throughout the service. I appreciate his thoroughness and showing me all of the details on the process. I will definitely request that he does my future services as well. Thank you very much T!!",{"text":601,"languageCode":590},{"displayName":604,"uri":605,"photoUri":606},"Theresa Foust","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F116153635755358019922\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocL_ONM0jFhTlXXmqulEHTLecp2APulut938kqvauc4gKB4XYA=s128-c0x00000000-cc-rp-mo","2 months ago","2026-07-29T19:38:00.719901459Z",{"name":610,"rating":60,"text":611,"originalText":613,"authorAttribution":614,"relativePublishTimeDescription":596,"publishTime":618},"places\u002FChIJ87K_88ejVogRdlxQcpm2Jis\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2xSemFsaFNTRkJNY0dvMFMzUmtUMkZSVkVsM1dVRRAB",{"text":612,"languageCode":590},"I recently had Horne Heating and Air Conditioning service for my air conditioning unit. Customer Service, I couldn’t be more pleased with the experience of technicians Tony and Tim. They arrived on time, were courteous, and walked me through everything they planned to do before getting started. Tony and Tim completed a thorough cleaning of the unit, replaced the filters, and ensured the entire system was operating efficiently.\nWhat stood out most was Tony and Tim’s professionalism and attention to detail. They took the time to answer my questions, offered helpful maintenance tips, and made sure the work area was spotless when they finished. It’s clear Horne Heating and Air Conditioning takes pride in its work, and it truly shows.  I highly recommend Horne Heating and Air Conditioning.",{"text":612,"languageCode":590},{"displayName":615,"uri":616,"photoUri":617},"Carlette Lewis","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F101147322214882369639\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjUjC5YdWkTAeGczIeCisEhLLEqwNKNsEH76l8ytNlVp-d4L-VWo=s128-c0x00000000-cc-rp-mo-ba2","2026-06-11T18:26:08.839136948Z",{"name":620,"rating":60,"text":621,"originalText":623,"authorAttribution":624,"relativePublishTimeDescription":596,"publishTime":628},"places\u002FChIJ87K_88ejVogRdlxQcpm2Jis\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT21aVlZVWmlSak41VTJST1owdFVjVVpQUzFFdGFYYxAB",{"text":622,"languageCode":590},"I had a great experience with the install technicians Theo and Chase.  They were professional, informative and courteous.  Theo and Chase performed a full hvac system replacement quickly and efficiently.  The new system is quietly humming along giving us the home comfort we are looking for.  I am completely satisfied with my installation with Horne and recommend contacting them for future needs.",{"text":622,"languageCode":590},{"displayName":625,"uri":626,"photoUri":627},"Richard Rutsky","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F109076765442042991605\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa-\u002FALV-UjVUnrV4h-tnZKXCCI_hGZNIbrmpKfXtpcYMlpepY70jJLFaF4M=s128-c0x00000000-cc-rp-mo","2026-06-24T13:46:14.449878062Z",{"name":630,"rating":60,"text":631,"originalText":633,"authorAttribution":634,"relativePublishTimeDescription":638,"publishTime":639},"places\u002FChIJ87K_88ejVogRdlxQcpm2Jis\u002Freviews\u002FCi9DQUlRQUNvZENodHljRjlvT2xObFJVSklaREZCTmxKdlMwSjNYMEkzVG5obVIwRRAB",{"text":632,"languageCode":590},"Horne has been great to work with for multiple household needs- but today they went above and beyond. Larry gave great advice. Lance and Matheos did our install with no issues and even helped solve another issue that wasn’t even related. It’s great to have a good company to work with when things inevitably go wrong.",{"text":632,"languageCode":590},{"displayName":635,"uri":636,"photoUri":637},"Reggi Beasley","https:\u002F\u002Fwww.google.com\u002Fmaps\u002Fcontrib\u002F112881638074450146382\u002Freviews","https:\u002F\u002Flh3.googleusercontent.com\u002Fa\u002FACg8ocKGuRjizkbdf39zcMmxPOs3_VqMDmK7lxdnXqPQXU0Uqy7t1A=s128-c0x00000000-cc-rp-mo","a month ago","2026-09-02T16:54:09.032347099Z",3427]