Carolina Custom Air

Michael White

a month ago

Dominique Williams was our Technician today. He provided outstanding customer service. He posses a skill that so many technical folks do not. The ability to listen. He listened to understand our issues before prescribing any solution. And, once we agreed with his prescription he took care of the issue in a very efficient and professional manner! In fact, we asked him to provide us a quote on their service membership program. It was Dominique’s professionalism today that secured a new customer for Carolina Custom Air, LLC. They are fortunate to have him on their team!

Tim Miller

3 months ago

Mike Craven was awesome. He quickly resolved my issue and explained everything in detail. He even accepted a call from me later with a question I had for him. Great to have him on your crew

Dina Schwam

2 months ago

Mike was excellent on all levels. He was kind and empathetic, as my husband had just had surgery. He was quick and efficient in identifying the issue, and he was so helpful in explaining the root of the issue and how we can/should use our dual system (up/down) to effectively cool our downstairs and upstairs in a more efficient way. Past experiences with other companies left me feeling like they were trying to upsell us and not truly identifying the true issue. Mike left us with a feeling of trust and delivered the type of customer service that will make us a trusting repeat customer in the future.

Bill

3 months ago

Our service techs Blake and Ella were amazing! They tag teamed and troubleshooted a long standing issue and resolved it. The entire team including Andy helped resolve our issues and restored our faith in our investment decision. Great team effort.

Derek T. Pickens

8 months ago

Another great experience with Carolina Custom Air! Communication was wonderful. Their text system is amazing and made booking super easy. Our technician, Oscar Rodriguez, was awesome. He came out on a weekend afternoon, which was unexpected but greatly appreciated. A few days later, we had a completely unrelated problem with our system, and within a day of speaking with their office, a technician, William Ray Roush, was dispatched. Mr. Roush was extremely polite, clearly knowledgeable about what he was doing, and the work was completed sooner than expected. Carolina Custom Air is definitely who you want working on your home!