MillTown Plumbing, Heating, Cooling and Electrical
Air Conditioning & Heating
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 1824
Company Details
Services Offered
- Boilers
- Air Cleaners
- Ductless Mini-Split Installation
- Furnace Repair, Installation, and Replacement
- HVAC System Repair, Installation, and Replacement
- Heat Pump Repair, Installation, and Replacement
Services Not Offered
Minimum Job
Not specified
Warranty
- 1-year parts and labor warranty
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- Certified Mass Save Heat Pump Installer
Customer Benefits
Availability
Emergency 24/7
Satisfaction Guarantee
About this company
"We're committed to offering honest answers to all of your plumbing, heating, cooling, electrical, and drain cleaning questions, and we provide cost-effective, permanent solutions as well as reliable 24/7 live customer service to keep your home healthy and safe."
— Fred Webster, Jr., Owner
License
2255
Ratings & Reviews
Compiled Score:
MillTown Plumbing, Heating, Cooling and Electrical has received 4.8 out of 5 stars based on 846 customer reviews. Learn about Our Research Process.
"They are very friendly, sincere and knowledgeable."
Vichnny S.
Lowell, MA
No review comments provided
Lisa F.
Billerica, MA
No review comments provided
Ganesh V.
Westford, MA
"Work was done efficiently. Explanations to customer very thorough. I felt I mattered to the company and it’s employees. Very satisfied."
Ellen B.
Chelmsford, MA
"I am very satisfied, though I was shocked at the price versus the time it would take to complete the install."
MA Homeowner
"Project was a generator installation. Milltown was more expensive than others who had quoted the job but they did the whole project from digging trenches to the electrical and gas. There were a lot of pieces to the project so it was good to have one person manage all facets of the project. The project took weeks longer than it should have and there were a few glitches that we are not happy with, such as the generator being installed backwards so we are looking at the connections rather than the front of the generator. The electrician managing the project did work at keeping me informed of the status and any issues that came up and did make an effort to satisfy us, the customers. The field team, including excavators, electricians and others were all very knowledgeable, professional and pleasant. One negative is the office staff and their practices. I was not ever able to get to the people I was trying to reach or even to their voicemail. If I was fortunate enough to speak with Addy or Anthony, it was clear that they followed through on getting the message to the person I was trying to reach. Others who answered the line but did not identify themselves were not as responsive and time sensitive messages did not seem to get to the recipient in a timely manner. Not ideal from a customer service perspective. There are still a couple of minor outstanding tasks to complete on the project that are not affecting the operation of the generator but the final check was cashed weeks ago. With proper planning, the project could easily have been completed in two weeks, rather than 2 months plus but in fairness, they were very helpful about scheduling the project on short notice so they could potentially have completed it before the winter weather moved in rather than waiting until spring."
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
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Sheema B.
Chelmsford, MA
No review comments provided
Todd P.
Chelmsford, MA
No review comments provided
MA Homeowner
"I have recommended MillTown to my friends."
Daniel K.
Dracut, MA
"The man who serviced my furnace was efficient, pleasant, and clean."
Edward A.
Westford, MA
"I find this company to be full of specialists who know their areas very well. All are friendly and professional."
Megan M.
Carlisle, MA
No review comments provided
Matthew M.
Billerica, MA
No review comments provided
Shipu H.
North Andover, MA
No review comments provided
MA Homeowner
No review comments provided
James P.
Billerica, MA
No review comments provided
Srini V.
Westford, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
"The service and response time was great! The first technician was good, but his helper sprayed our bathroom with water and ruined our paint job in the bathroom."
Bob L.
Chelmsford, MA
No review comments provided
MA Homeowner
No review comments provided
Jay M.
Andover, MA
No review comments provided
Mary M.
Lowell, MA
No review comments provided
Deborah D.
Methuen, MA
"As a senior citizen it gives me piece of mind that I have a company that can service my home needs and respond to my calls quickly and efficiently"
Ellen C.
Lowell, MA
"Every time and I'm every way Milltown has taken care of me! From improvement projects to just making sure the fixer upper I bought lasts, as a new home owner they've been so helpful!"
Alison D.
Lowell, MA
"Prompt response to a failed central air conditioning, with same day visit and project undertaken and completed within the week. I referred MillTown Plumbing to a neighbor for a similar issue. He had seen the "Red Truck" and asked me for my opinion."
Frank W.
Lowell, MA
"Fast Service. Good value."
Richard D.
Dracut, MA
No review comments provided
Patricia D.
Dracut, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
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Katie C.
Chelmsford, MA
"Part of the service was excellent and part needed improvement."
MA Homeowner
"Knowledgeable staff! They are prompt and respectful of space."
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
Brenda C.
Chelmsford, MA
No review comments provided
MA Homeowner
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MA Homeowner
"They have comprehensive services that they offer, they do quality work, they are relatively dependable, and they have good customer service."
Nancy D.
Billerica, MA
No review comments provided
MA Homeowner
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MA Homeowner
"They were readily available and always reliable."
MA Homeowner
"MillTown Plumbing is reliable! They came out quickly, did what they were supposed to do."
MA Homeowner
"There was no communication."
MA Homeowner
No review comments provided
Daniel C.
Lowell, MA
No review comments provided
MA Homeowner
"They did great work and showed up on time. I had no issues."
O B.
Fitchburg, MA
No review comments provided
MA Homeowner
No review comments provided
Ying C.
Stow, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
"MillTown Plumbing were very professional, and the manager was very flexible in working with me with the cost and expense."
Anderson C.
Westford, MA
"I would give them a 5."
Karen J.
Tyngsborough, MA
"They work as a team, and that's important!"
Cynthia L.
Dracut, MA
No review comments provided
MA Homeowner
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MA Homeowner
"The salesperson was very knowledgeable. He knew what I needed and didn't try to sell anything else. He was firm on the price. The installers were pretty knowledgeable. There were no hiccups at all. The only reason I rated them a four star is because, there was a small dent on my boiler itself. They responded back immediately."
MA Homeowner
"They're way too expensive, they charged me with 850$ while it was for 100$ at home depot. I wouldn't recommend them."
MA Homeowner
"They have very efficient service."
Ronnie C.
Lowell, MA
"MillTown Plumbing is very dependable, they do an excellent job and they are very responsive."
Larry D.
Lowell, MA
"The did a god job but they were expensive."
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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Marybeth M.
Chelmsford, MA
No review comments provided
Andre S.
Marlborough, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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MA Homeowner
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Tyler G.
Dracut, MA
No review comments provided
MA Homeowner
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MA Homeowner
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Charles G.
Chelmsford, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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Melba T.
Billerica, MA
No review comments provided
C.J.&.
Woburn, MA
"I would absolutely recommend them to anyone. They're a class act and they provide good service. They do a great job and they know what they're doing."
Charlie K.
Lowell, MA
No review comments provided
Kristie H.
Westford, MA
No review comments provided
Laura L.
Dracut, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
Charles V.
Chelmsford, MA
No review comments provided
Rob G.
Dracut, MA
"Standard service is fine. No emergency response"
Michael B.
Chelmsford, MA
"Not only solved the drain problem affecting two stories, but made suggestions that would prevent reoccurence."
Loren R.
Chelmsford, MA
"replace mixing valve for water heater"
Fran B.
Billerica, MA
"I have only had one issue, I was told that Milltown had someone that could assist with my dishwasher installation in which there was a need to have the cabinet modified. I called several times and was told that someone would get back to me, but never did and I gave up using Milltown for the install."
MA Homeowner
No review comments provided
Sophee O.
Lowell, MA
No review comments provided
Polly B.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
R.K.&.
Dracut, MA
"I had a furnace blower motor replaced last May and a water heater replaced around last August. The Milltown people were very professional and efficient."
MA Homeowner
No review comments provided
Tom C.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
Cesar A.
Lawrence, MA
No review comments provided
MA Homeowner
No review comments provided
Alex J.
Chelmsford, MA
No review comments provided
Sarada V.
Chelmsford, MA
No review comments provided
Danielle T.
Lowell, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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Andrew S.
Andover, MA
"We're very happy with the service. They were very quick and professional. They were able to resolve the issue in a timely manner."
MA Homeowner
"I was very satisfied with their work."
MA Homeowner
"Overall, they met my expectations."
MA Homeowner
"THey are very friendly."
Janice M.
Marlborough, MA
"When I called them at first for maintenance, someone came here and told me that the whole project to get maintenance done would be around $800, because he had to do something extra. I was waiting for more than two months. I gave them a deposit for half of what I was supposed to pay. After calling two times, I had to go to the office to get my money back because I thought I would not be getting the service. The service person wasn't working for them, and someone else was coming to my house, and that was a during a difficult time with exposure. The other person who came, told me the other estimator was overpriced, and I didn't need to do everything he said I needed. He said I didn't have to pay anything extra. The $400 fee was charged to me. Then they started to call me around three weeks ago because I signed up for the VIP services. Their offer was a complimentary check. They called on a Wednesday and said they couldn't come on Wednesday or Friday. Then they said they couldn't come because of an emergency service. I said how many times do you have to call me for the appointment. They said they would call on Wednesday afternoon, and because I was at work I couldn't answer. No one has called for the service, and I think I will not be using them because they have not been reliable for me."
MA Homeowner
"they are real friendly"
Scott W.
Chelmsford, MA
No review comments provided
MA Homeowner
No review comments provided
Indu G.
Chelmsford, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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MA Homeowner
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Marilia P.
Marlborough, MA
No review comments provided
MA Homeowner
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MA Homeowner
No review comments provided
Francis E.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
Mary L.
Dracut, MA
No review comments provided
MA Homeowner
No review comments provided
Karen L.
Lowell, MA
No review comments provided
Frederick V.
Lynn, MA
"They are way too expensive and unreliable."
MA Homeowner
"The crew was professional and timely; communicated with us throughout the process."
Michael D.
Tyngsborough, MA
No review comments provided
Esposito N.
Chelmsford, MA
No review comments provided
Villaras G.
Lowell, MA
No review comments provided
Michalski L.
Billerica, MA
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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Judy M.
Dracut, MA
No review comments provided
Rideout E.
Tewksbury, MA
"They were prompt, professional, and they did a good job."
MA Homeowner
"I was satisfied with how professional the people were and the knowledge of the technician. They are everything you want in a service company."
Impemba G.
Tewksbury, MA
"They did a great job. They showed up in the morning and in the afternoon I had AC. We have had no problem with the system at all. Very happy with their work!"
MA Homeowner
"I would definately recommend MillTown Plumbing. They were good to work with."
Menezes M.
Marlborough, MA
No review comments provided
Pham L.
Salem, MA
No review comments provided
MA Homeowner
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MA Homeowner
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Frances I.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
Lovell M.
Billerica, MA
No review comments provided
MA Homeowner
No review comments provided
Lombard T.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
Robert L.
Haverhill, MA
No review comments provided
MA Homeowner
No review comments provided
Vallerand S.
Lowell, MA
"I called MillTown Plumbing with several jobs. An estimator came to evaluate the price of the work needed. He said the faucet would cost 500 dollars, but when I called another company they said it could be done for 125 dollars."
MA Homeowner
"I love MillTown. They are friendly and diligent. I would hite them again."
Campbell A.
Tyngsborough, MA
No review comments provided
Trottier C.
Tyngsborough, MA
No review comments provided
Hoar S.
Chelmsford, MA
No review comments provided
MA Homeowner
No review comments provided
Cruikshank S.
Chelmsford, MA
No review comments provided
Donoghue A.
Chelmsford, MA
No review comments provided
Settipani V.
Saugus, MA
No review comments provided
Barker F.
Tewksbury, MA
No review comments provided
MA Homeowner
"Nope - they used to be good - they screwed up a tub drain and ended up back multiple times to try and fix it."
Plunkett B.
Chelmsford, MA
"The staff at MillTown Plumbing are very professional. I am greatly satisfied with the work they did and with my new water heater."
Robert M.
Lowell, MA
"MillTown Plumbing was professional, courteous, and friendly."
Muscato B.
Tyngsborough, MA
"MillTown Plumbing provided great service; they were on time, and the technicians are knowledgeable and efficient."
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
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Derrell T.
Lowell, MA
No review comments provided
Chen F.
Marlborough, MA
No review comments provided
MA Homeowner
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MA Homeowner
No review comments provided
Stavolone D.
Maynard, MA
No review comments provided
Lindborg J.
Lexington, MA
No review comments provided
MA Homeowner
No review comments provided
Mcginnis L.
Billerica, MA
No review comments provided
Whitley K.
Tewksbury, MA
"MillTown Plumbing came when they said they would and were helpful. They were very good at explaining their work to me. The only thing I have negative is that I didn't understand their billing."
MA Homeowner
"Response time was quick. We had an emergency situation and appreciated the effort. Both the office and plumber were friendly and polite."
Warren M.
Lowell, MA
"The company is a good company to deal with."
Ray W.
Chelmsford, MA
No review comments provided
MA Homeowner
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MA Homeowner
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Farinha S.
Chelmsford, MA
No review comments provided
Basquiat L.
Marlborough, MA
No review comments provided
MA Homeowner
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MA Homeowner
No review comments provided
Beardsley A.
Dracut, MA
No review comments provided
Hurley G.
Lowell, MA
No review comments provided
MA Homeowner
"Excellent workmanship, neat, always on time. I have used Mill Town several times and have always had a great experience!!"
Brewer J.
Billerica, MA
"While the plumbers were very knowledgeable, the price charged was outrageous. I had pre-purchased a garbage disposal. They charged me $400 for a 20 minute install. Then they charged me over $200 to replace a valve in my shower. While the work was fine I feel they took advantage of me on the pricing."
MA Homeowner
No review comments provided
Kevin G.
Lowell, MA
No review comments provided
Joan P.
Carlisle, MA
No review comments provided
Heriberto S.
Nashua, NH
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
No review comments provided
Neil L.
Dracut, MA
No review comments provided
MA Homeowner
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MA Homeowner
No review comments provided
Njoroge F.
Dracut, MA
No review comments provided
O C.
Chelmsford, MA
No review comments provided
Joshua G.
Methuen, MA
No review comments provided
MA Homeowner
No review comments provided
Tang J.
Lowell, MA
No review comments provided
MA Homeowner
No review comments provided
Bass A.
Stow, MA
No review comments provided
Cameron C.
Andover, MA
No review comments provided
Huang J.
Lowell, MA
No review comments provided
Lobao M.
Lowell, MA
No review comments provided
Tim S.
Nashua, NH
"Unlikely."
MA Homeowner
"They are wonderful. They are the best plumbers I have ever worked with."
Lelecas P.
Chelmsford, MA
No review comments provided
Beverly S.
Carlisle, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
No review comments provided
Barber T.
Billerica, MA
No review comments provided
Duarte K.
Tewksbury, MA
No review comments provided
David M.
Lowell, MA
"It is too expensive."
MA Homeowner
No review comments provided
Andrea W.
Westborough, MA
No review comments provided
MA Homeowner
No review comments provided
Barry P.
Chelmsford, MA
No review comments provided
Judd B.
Westford, MA
No review comments provided
Bevington A.
Chelmsford, MA
No review comments provided
Freddy P.
Pepperell, MA
No review comments provided
R.S.&.
Dracut, MA
No review comments provided
Maffetone S.
Chelmsford, MA
No review comments provided
Glozman L.
Littleton, MA
No review comments provided
Robert C.
Billerica, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
Tony A.
Atkinson, NH
No review comments provided
Sam L.
Billerica, MA
No review comments provided
NH Homeowner
No review comments provided
Kinney K.
Chelmsford, MA
No review comments provided
Raymond P.
Dracut, MA
No review comments provided
Arline R.
Lowell, MA
No review comments provided
Janis Y.
Maynard, MA
No review comments provided
MA Homeowner
No review comments provided
Richard M.
Hudson, NH
No review comments provided
Dargon G.
Chelmsford, MA
No review comments provided
MA Homeowner
"I would not recommend them, because they came on a Friday and didn't have the tools once they arrived several times. They also came unprepared, and I would never recommend them."
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
David S.
Lowell, MA
No review comments provided
Cheryl C.
Tewksbury, MA
No review comments provided
Fran N.
Billerica, MA
No review comments provided
Song S.
Boston, MA
No review comments provided
John R.
Chelmsford, MA
No review comments provided
MA Homeowner
No review comments provided
MA Homeowner
No review comments provided
Stacey B.
Ayer, MA
"The problem was not really fixed."
David C.
Andover, MA
No review comments provided
MA Homeowner
"We had a great experience."
MA Homeowner
No review comments provided
MA Homeowner
"They did a very good job."
MA Homeowner
"They don't itemize anything on the bill. I don't like that. I had to call and complain."
MA Homeowner
"My husband really liked the guy who came out."
NH Homeowner
No review comments provided
NH Homeowner
"I thought they were absolutely fabulous, but the pricing was a little high."
MA Homeowner
No review comments provided
MA Homeowner
"The quote provided was inaccurate. We ended up paying a lot more than projected. They should have known that."
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
"They were fine."
MA Homeowner
"They were communicative, clean, and the installer was phenomenal and kept me in tuned every step of the way"
MA Homeowner
"Milltown Plumbing came during the winter when it was cold. They showed up on time and gave me good options."
MA Homeowner
"We had multiple problems with the work they did. They kept wanting to charge us to fix the mistakes they made."
MA Homeowner
"If I ever have a problem, I will call them."
MA Homeowner
No review comments provided
MA Homeowner
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MA Homeowner
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MA Homeowner
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MA Homeowner
"I am glad I ran into them. Their prices seem to be OK. Their work was certainly very good. A lot of plumbers in my area are quite expensive. It was a good find."
MA Homeowner
"They were just fine, this was about our 4th outfit with them and we think they are great."
MA Homeowner
"We use them frequently."
MA Homeowner
"I was happy with the work they did."
MA Homeowner
"MillTown Plumbing were great. I cannot remember the guy's name. He did leave me his business card. He was very helpful and gave multiple options. He provided a realistic approach to the problem. We have had no issues with is since. They did a good job. We use the sink without a second thought that the pipe has been replaced. They are very consultative."
MA Homeowner
"I am satisfied."
MA Homeowner
"Everything went really well."
MA Homeowner
" They did not know what they were doing and communicated the wrong information. They didn't fix the problem. I had to hire someone else to fix what they said they fixed and it cost more money. If they had done the work and fixed it, I would have been happy to recommend them."
MA Homeowner
"The salesperson was not a good match for us."
MA Homeowner
"They did a great job!"
MA Homeowner
"They were good."
MA Homeowner
"Everything was fine and they were professional. I have no complaints about the job and company itself. I just felt that it was really high for the price. The guy did an incredible job. I just thought the numbers were high. I needed the job done. I would definitely use the company again."
MA Homeowner
No review comments provided
MA Homeowner
"The pricing I was quoted was reasonable."
MA Homeowner
"I needed their services and they did exactly what they said, when they said, and for price they said they would. I had no problems."
MA Homeowner
"The guy that came over was very professionally courteous."
MA Homeowner
"I am very satisfied with everything. They helped me out with my water heater."
MA Homeowner
Service Area
MillTown Plumbing, Heating, Cooling and Electrical serves 60 cities in the Chelmsford, MA area.
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Cities Served
MillTown Plumbing, Heating, Cooling and Electrical FAQ
Services
Hours of Operation
Business Address
131 Stedman Street Unit 6
Chelmsford, MA 1824
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